Educational Sessions 2020-01-10T11:55:48-04:00

Educational Sessions

Core Competency-Centered Sessions Help You Get the Right Knowledge

Educational sessions are organized around the nine core competencies of the CGMP, including education/programming, facilities and services, logistics, financial and contract management, technology, leadership, ethics, protocol and travel. Read the bios of each speaker and our keynote presenters to decide which sessions you want to attend.

You can earn at contact hours toward your Certified Government Meeting Professional (CGMP) designation and Certified Meeting Professional (CMP) certification by attending educational sessions. Additional hours can be earned by registering for pre-conference sessions. Contact us with questions.

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Wednesday, May 20, 2020

8:00 am – 10:00 am
Opening Keynote – Creating the World’s Best Destination
Travel, like almost all industries, is in a constant state of transition. That means no matter how much success your destination has achieved, the strategy that worked yesterday to get you there is unlikely to carry you to the place you’d like to be. The most successful destinations are constantly looking to adapt to the impending changes and even stay two or three steps ahead.

Doug Lansky will teach meeting professionals, hotels, tour companies, attractions, and destinations how to think about tourism (and the way we market it) in an entirely new way so stakeholders can spot unseen issues and uncover the solutions.

Doug Lansky, Travel and Tourism Thought Leader


10:00 am – 11:00 am
Human Trafficking: An Introduction and What to Look For
This session will provide attendees with an overview of human trafficking, current trends, approaches to combat it, signs to be aware of and law enforcement responses.

Special Agent Root


10:00 am – 11:00 am
Got Ethics?
Learn how to apply ethics to your work life in this engaging talk which examines the congruency of what we say we value against our words, actions and personal values. We will also consider how we measure up against the values of our organization and the values of SGMP. Through memorable activities and stories, you’ll learn what you need to know to avoid situations that could compromise your values. Find out how to develop your own personal code of conduct showing your commitment to specific actions, thoughts and words that reinforce ethical decision-making.

Darrell Hammond, Keynote Speaker, Executive Coach, Peak Performance Facilitator


10:00 am – 11:00 am
Don’t Let Your Contracts Come Back to Harm You: Keys to Negotiations for Your Next Contract
It can be scary to negotiate contracts and they can have lasting impacts. After the contract is signed, it’s too late to fix it if problems arise. Add to this that your contracts need to cover many things and they need to be correct because both you and the other parties will be bound to what you write. In this session, you will learn the key items in contracts that meeting planners will typically encounter, tricks in contract drafting and what to know to create better contracts.

Ronald Shawn McBride


10:00 am – 11:00 am
Surprise! You’re on Candid Camera: When Protocol and Social Media Collide
Social media can rightly be described as an amazingly blessing, a technological marvel, a bridge builder… and a more destructive force than the boll weevil. Most organizations have marketing gurus who know how to harness the power of social media. This session focuses on the opposite – strategies for ensuring that you personally and your organization corporately avoid some of the major protocol and etiquette blunders wrought by social media and those who use it.

Chris Young, Senior Public Sector Consultant, Accenture


11:15 am – 12:45 pm
Expo Trade Show (for Planners and Exhibiting Suppliers only)


1:00 pm – 2:30 pm
Luncheon – The Role of Humor in Leadership
Humor has been related to a number of positive effects when used by leaders: improved morale among workers, enhanced group cohesiveness, and even a positive impact on larger organizational outcomes. This keynote addresses how humor can be used to enhance leadership effectiveness with an emphasis on improved communication and team building. Guidelines for use of humor will be discussed to ensure humor does not get out of hand at work emphasizing the importance of appropriate humor and educating staff on the dangers of using inappropriate humor.

David M. Jacobson, LCSW, Director of Behavioral Health Case Management, Banner University Medical Center


2:45 pm – 3:45 pm
Human Trafficking: An Introduction and What to Look For
This session will provide attendees with an overview of human trafficking, current trends, approaches to combat it, signs to be aware of and law enforcement responses.

Special Agent Root


2:45 pm – 3:45 pm
Got Ethics?
Learn how to apply ethics to your work life in this engaging talk which examines the congruency of what we say we value against our words, actions and personal values. We will also consider how we measure up against the values of our organization and the values of SGMP. Through memorable activities and stories, you’ll learn what you need to know to avoid situations that could compromise your values. Find out how to develop your own personal code of conduct showing your commitment to specific actions, thoughts and words that reinforce ethical decision-making.

Darrell Hammond, Keynote Speaker, Executive Coach, Peak Performance Facilitator


2:45 pm – 3:45 pm
Don’t Let Your Contracts Come Back to Harm You: Keys to Negotiations for Your Next Contract
It can be scary to negotiate contracts and they can have lasting impacts. After the contract is signed, it’s too late to fix it if problems arise. Add to this that your contracts need to cover many things and they need to be correct because both you and the other parties will be bound to what you write. In this session, you will learn the key items in contracts that meeting planners will typically encounter, tricks in contract drafting and what to know to create better contracts.

Ronald Shawn McBride


2:45 pm – 3:45pm
Surprise! You’re on Candid Camera: When Protocol and Social Media Collide
Social media can rightly be described as an amazingly blessing, a technological marvel, a bridge builder… and a more destructive force than the boll weevil. Most organizations have marketing gurus who know how to harness the power of social media. This session focuses on the opposite – strategies for ensuring that you personally and your organization corporately avoid some of the major protocol and etiquette blunders wrought by social media and those who use it.

Chris Young, Senior Public Sector Consultant, Accenture


4:00 pm – 5:00 pm
Marketing: It Doesn’t Have to Break Your Budget
The mission? Get your meeting seats filled. The challenge? Getting the word out without killing your budget. Easier said than done. During this interactive session, we’ll explore no cost or low-cost ways to promote and fill your events. Discover new ways to get the word out about your event. Get your seats filled and keep your budget in line. Do you have successful ideas? Great – we’ll share those, too! From executive meetings to summits, we have ideas to help.

Debra B. Brown, Speaker


4:00 pm – 5:00 pm
Destinations Development Lab
Destination development is one of the most important aspects of creating a unique selling proposition and staying relevant. Participants will work in teams of 5-8 per table and create their own world-leading destination from the ground up in just 30 minutes. The process will be broken down into bite-size, 3-minute modules, each with a specific task. Then, each team will have a chance to present their unique creation to the room. By keeping it fun and adding some tight time pressure, the creativity flows quickly and everyone leaves amazed with what they were able to accomplish.

Doug Lansky, Travel and Tourism Thought Leader


4:00 pm – 5:00 pm
Blind Spots: Navigating the Ethical Boundaries in Decision-Making
Blind Spots. We all have them–hidden biases, implicit associations and thinking errors. They cloud perception, drive destructive behaviors and impair decision-making. Protect yourself, your agency or organization by exposing the invisible barriers that hobble your performance, crush relationships or land you in jail. Learn how to navigate ethical boundaries with ease to improve your decision-making ability and communications to reduce conflict.

Kevin McCarthy, Trainer, Coach, BlindSpots, LLC


4:00 pm – 5:00 pm
Don’t Overlook the Obvious: Safety and Site Selection
With acts of violence appearing in the news so often, you’re probably thinking of ways to keep your meeting and your attendees safe. But are you overlooking a key element—the venue? There are ways a venue can help with your safety plan to keep you, your staff, stakeholders and attendees safer. This session offers what you need to know about how to conduct a site visit from a safety and security perspective.

Alan Kleinfeld, Adjunct Professor, College of Charleston


 

Thursday, May 21, 2020

8:30 am – 9:30 am
Ethical Corrections
Navigating conflict and misunderstanding can present ethical challenges. And, doing what is right and doing what is popular can be contrasting obligations. It is possible to deescalate conflict and address correction with ethical clarity and accountability. In this session, discover how to handle conflict with respect and integrity. Learn how to balance your emotions and facts while maintaining integrity.

Vincent Phipps, Keynote Speaker, Communication Coach


8:30 am – 9:30 am
Contractors in Emergencies: Who’s Responsible for their Safety?
Most employers, large and small, use contractors. Almost all employers have no idea who is responsible for contractor safety. Additionally, most employers believe they have no responsibility for contractor safety. The same goes for the agency that supplied the contractor. Find out what rights contractors have. Then, we will discuss the regulations that cover contractor safety so you know who is responsible for what in an emergency and how to keep everyone safe at your next event.

Bo Mitchell, Founder, 911 Consulting


8:30 am – 9:30 am
Green is the New Black
Planning sustainable events doesn’t have to be trendy. Just like any trend, it starts with a vision and evolves to become the norm. By following six simple steps, you can transform your meeting from a trendy, green-focused event to a higher standard that creates partnerships, engages stakeholders and changes behaviors. Beginning with the story you are telling to innovating and having fun, you can drive positive environmental and societal benefits. We’ll touch on venues, food and beverage, décor and signage and outreach. The meetings and events industry has influence beyond our projects, so why not lead the way and positively impact our communities with our events?

Suzanne Morrell, Founder, STM/enterprises, LLC


8:30 am – 9:30 am
Technology
Coming Soon


9:45 am – 10:45 am
Delegating Effectively
You cannot do it all yourself — even if you can do it better than most! Delegation is the key to accomplishing the myriad of tasks on your list for any big event or complex project. The problem is that most of us don’t understand the nuances of how to delegate and monitor performance effectively. In this workshop, we will examine the delegation model created by Ken Blanchard and Paul Hershey called Situational Leadership and apply it to a meeting planner’s world.

Terrie Glass, Speaker, Leadership Solutions


9:45 am – 10:45 am
War of Attrition – Tips for How to Come Out Unscathed
Attrition clauses can be a worrisome risk that meeting planners face if they don’t make their hotel numbers. Learn what you need to know in this deep dive, covering the ins and outs of attrition, how attrition is navigated contractually, strategies for how to block rooms, tips for getting attendees to book within the block and workarounds for groups who are unable to sign for attrition. Find out not only the hurdles for planners but also how attrition affects suppliers and hoteliers.

Brett Sterenson, Owner, Hotel Lobbyists


9:45 am – 10:45 am
Accommodating People with Disabilities at Meetings and Events
It’s a legal, social, and professional responsibility to adapt your meeting venue to accommodate speakers and attendees with disabilities. Having been paralyzed from the waist down, Rossetti speaks from her wheelchair addressing crucial points you need to know to anticipate challenges in order to achieve a smooth, gracious, and respectful event experience for every participant. Learn why disability inclusivity is so important, how to set up your meeting rooms, how to adapt to dining and networking challenges, the best way to accommodate speakers and guests with wheelchairs and important ADA resources designed to ease your way as a successful meeting planner.

Rosemarie Rossetti, President, Rossetti Enterprises, Inc.


9:45 am – 10:45 am
Teamwork Makes the Dream Work (Project Management)
Projects can be successful in the workplace if everyone concentrates on their own performance and behavior, not that of their counterparts. But, do you have unresponsive or difficult team members? Find out how changing your approach can affect your success. Learn how to address challenges in the workplace because of poor planning, eliminate communication distractions and focus on not only personal but also team goals. Teamwork helps most people listen, observe and respond positively without defending their productivity or performance. Learn the impact that choosing right over wrong, ethics over convenience and truth over popularity can make. Find out the key ingredients to capitalize on the talents of a diverse work team and make teamwork at your organization a success.

Robert Lemon, CEO, Believe Your Dreams


11:00 am – 12:00 pm
Fabulous and Free Cloud Software Tips and Tricks: Connecting with Community, Contractors and Conferences
Are you working as smartly, efficiently and proactively as possible with the two giants of cloud software — Microsoft and Google? Learn how to cleverly use apps, storage and the cloud to help you significantly improve your communication, coordination and event results. Discover tips and tricks to maximize your productivity using the free, well known and less known, ever-evolving software tools We will cover Microsoft tools such as OneDrive, OneNote, Forms, Flow, and Sway and Google tools such as Google Drive, Maps, My Business and YouTube.

Debbie Mayo-Smith, Speaker, Debbie Mayo-Smith


11:00 am – 12:00 pm
On the Road Again: Safety for Travelers
Coming Soon


11:00 am – 12:00 pm
I Got 99 Problems but the VIP Ain’t One: Pulling off High Profile Events
What happens when your event is planned then the President or other high-level VIP accepts the invitation to speak? You switch gears, fast! From the planning process through to execution, how do you navigate and prioritize new demands which come into play when a high-profile principal joins the program? We’ll discuss the challenges and roadblocks of working with advance teams and security; changes in production, credentials, and catering; as well as the logistics around staffing and stage management. With little turnaround time, you can make some big adjustments to accommodate that VIP and provide a positive experience for the rest of your guests.

Suzanne Morrell, Founder, STM/enterprises, LLC


11:00 am – 12:00 pm
Sales Tax: Seller Beware
All too often, the government contracts with a prime contractor who is happy to tell their meeting hotel or event venue: “We are the government. We are tax exempt!” But depending on the contract, this may not be the case. This presentation is designed for government contractors and event suppliers so they can follow the lines of tax exemption in government contracting. We will cover both federal and state tax exemption rules because not understanding the rules can cost your business!

Elizabeth Perrin, Founder and Chief Solutions Officer for Federal Hospitality and Vice President of Global Accounts for ConferenceDirect


2:00 pm – 3:00 pm
Protocol Trivial Pursuit
Come and test your knowledge on protocol practices in an interactive session on a variety of protocol and business etiquette matters. Introductions, first impressions, business cards, flag protocol, precedence, titles and forms of address, military, event protocol and much more will be covered! Learn what you need to know about protocol and business etiquette, so you’ll be able to make a good first impression at your next event.

Kathleen Ryan, Customer Engagement Team Lead for Boeing


2:00 pm – 3:00 pm
Men in Black (Tips from Behind the Sound Board
We may not work on our own cars, but it helps to know what goes on under the hood. The same is true for audiovisual services. Learn how to save money on audiovisual (AV) services and still put on a great show by using some of the tips and tricks that the men (and women) in black shirts don’t often share with meeting planners. You don’t have to know what wire goes where, but you’ll learn what you need to know to get the best sound, lighting and visuals for the least amount of money. You’ll also learn the most common things that can and will go wrong and what to do to be prepared for each.

Lee Silber, Speaker


2:00 pm – 3:00 pm
Travel Updates and FedRooms
Coming Soon


2:00 pm – 3:00 pm
Recognizing the Impact of Unconscious and Implicit Bias
We all have pre-conceived notions that lurk just below the surface of our consciousness. But do you know how bias can affect relationships and your effectiveness at work? Attend this session to be more deliberate in your quest for self-discovery and examine your filters that support your comfort zone. Leave with a plan to raise your awareness of the biases we all have so you can be more productive at work.

Sharon Delvisco, Meeting Planning Associate, Training and Education Coordinator for Team Dynamics, LLC


3:15 pm – 4:30 pm
Closing Keynote


 
Please note, this schedule is subject to change.

 

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Photos courtesy of Christie’s Photographic Solutions.